Return/ Exchanges Policy

    • Within 30 days of the product’s shipping date, you may return or exchange your item(EXCLUDING custom/personalized autographed items, mail ins, auction items, virtual meet & greets, sale items, gift cards ,DVDs or any other media item). Please note however that all returns may be subject to a 50% restocking fee. -Outside of 30 days, you can only return your order with pre-approval from a Highspots employee.
    • For any DVDs, we do not accept returns, exchanges or refunds. If a DVD arrives damaged and will not play we will replace the disc at no extra charge.
    • We do not offer refunds or exchanges on Box a Mania orders.
    • Highspots reserves the right to charge a 50% restocking fee for goods that arrive in any condition other than new or at our discretion.
    • To return/exchange any items you must first email us at You will need your order number and the reason for the return. You will need to wait for our reply and further instructions. 
    • Returns sent to us without prior approval will be sent back "return to sender" and not accepted.
    • If you return an item, you are responsible for shipping costs back to Highspots unless we have made a mistake or a product is defective. In order for a product to be considered defective, it must be inspected by Highspots. Willful and/or deliberate damage to a product can be determined quite easily.
    • If you return items that qualified for free shipping and your return takes you under that free shipping threshold amount, your refund will be less the shipping charges.
    • While we back our products sold 100% we do want to make you feel comfortable.  If you choose to get one of our autographed items certified by a third party we offer a 30-day money back guarantee policy in the event that any of our autographed items do not pass certification.  You must return the original item with the denial letter from only a qualified third party such as: Beckett Authentication Services, Professional Sports Authenticator PSA/DNA, James Spence Authentication JSA.  If you need to return an item please notify us by email first at
    • Once we receive the approved return and process the refund, please allow 2-5 business days for your refund to process to your method of payment.